Terms & Conditions

It’s very important that you understand and agree with what is expected from both you and me before engaging with my services. So here it is, in plain english, with no ‘forthwiths’ or ‘hereafters’.

General: 1-2-1 Sessions & Programs

Pre-Session Information

Attitude, mindset and timing are very important factors in ensuring the success of your session(s). Therefore, you agree to both read and follow the guidance contained in any pre-session materials provided. This significantly increases your likelihood of a successful outcome.

Appointments – Late Arrival

Please logon / arrive promptly for your appointment time. If you are running late, please let me know as soon as possible by calling 020 3955 6510 or email info@unlockingchange.com.

I will do my best to accommodate a later appointment start. However, where you are more than 20 minutes late, I reserve the right to cancel your appointment and re-schedule at my discretion.

Appointments – Cancellations & Re-scheduling

If you need to cancel or re-schedule your appointment, you must notify me by email or telephone at least 24 hours prior to your appointment start time. Text / SMS messages will not be accepted as notification.

Appointments cancelled with less than 24 hours’ notice or non-attendance at appointments without prior notification are non-refundable.

Other Medical or Psychological Treatment

It is recommended that you seek the opinion of a qualified doctor for any symptoms, concerns, illness or disease you have. This includes conditions such as schizophrenia, psychosis, bipolar disorder, severe depression as well as any pre-existing conditions such as epilepsy.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner (e.g. GP, Psychologist or Counsellor), for your wellbeing, I may ask to seek their permission before your session can be confirmed.

I will do my best to ensure suitability of my sessions and programs for your needs. However, if information is disclosed at any point in your contact with me, including during session(s), that indicates our approach will not be suitable at that time, we reserve the right to make appropriate alterations and/or cancel, terminate or reschedule your session.

Standards of Behaviour

You agree to treat me with the same level of respect that I will treat you. You also agree not to attend session(s) under the influence of alcohol or recreational drugs, except for medications prescribed by your doctor. If you do attend your session under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, your session will be cancelled and I may refuse to see you for any future session.


All payments for sessions and programs are in advance, unless otherwise agreed, and may be made online via Paypal or via Bank Transfer upon request.


All fees are for my professional expertise and time and there is no guarantee of a successful outcome. Therefore, no refunds will be given for any sessions or programmes where you have attended and paid for the session or where you have not followed the above cancellation / re-scheduling policy.

Client Confidentiality

All contact with me, including sessions, telephone conversations and emails, are kept private and confidential. The only circumstances in which this would not apply are when:

• You provide me with written consent for confidentiality to be broken

• The hypnotherapist or coach is compelled by a court of law

• A referring GP or other healthcare provider requests a report (you can also request a copy of the report sent in writing)

• Where the information is of a nature that confidentiality cannot be maintained, such as:

– the possibility of you harming yourself or others
– cases of fraud and criminal activity
– cases involving minors (under 18 years old)

To read the full Privacy Policy please click here.

Tailored Hypnotic Audios / MP3s

The tailored hypnotic audios provided must not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any audios provided are for your personal use only and must not be lent, copied, shared or sold under any circumstances.

The audios feature binaural frequencies. Whilst there are no specific contraindications to using these, there is a theoretical risk for those with epilepsy or an irregular heartbeat (especially if you have a pacemaker). If you have any of these conditions please speak to a medical professional to confirm suitability before booking your session or program.

Online Hypnotherapy / Storyworking Hypnotherapy

These are 1-2-1 Skype sessions using The Storyworking Method®. They include a tailored hypnotic audio (for use in your own time).

All new clients must attend a 1.5-hour  Storyworking Discovery Session.

Additional sessions are 45 minutes in duration.


It should go without saying, really, but all content on this website and provided by me is subject to copyright laws. No content may be republished, sold, hired, or resold without the express written consent from me personally or Rory M-J Human Development, including but not limited to downloads, either whole or in part.